COMPLAINTS
Your Feedback Matters
At Cem Brick, customer satisfaction is important to us. If you’ve experienced an issue with any of our products or services, please let us know. Our team will review your complaint and work towards a fair and timely resolution.
OUR STORY
Customer satisfaction
is important to us.
If you experience any concerns regarding a Cem Brick product, stop installation immediately and notify your Cem Brick Sales Representative as soon as possible.
Prompt reporting allows issues to be assessed before unnecessary installation costs are incurred.
If our inspection confirms that a product does not comply with the applicable South African National Standards or our manufacturing specifications, Cem Brick will replace the defective product in accordance with our Product Warranty and Terms & Conditions.
If the products comply with the required standards and the issue results from incorrect installation, workmanship or site conditions, responsibility for rectification remains with the installer or contractor.
To assist us in resolving your concern quickly, please complete our Site Complaint Report Form and submit it together with photographs and supporting project information.